Various Shipping Options

Kokokara ships packages internationally from Japan to customers worldwide.
Shipping methods include EMS (Express Mail Service), Airmail Small Packet, International Consolidation, and more.

• Shipping Methods Overview

1. International Airmail Consolidation Service
For packages under 100g, shipping fee is 390 JPY.
Each additional 100g will incur an extra charge of 90 JPY.
Note: Shipping fees may be adjusted due to currency fluctuations or other factors.

2. EMS (Express Mail Service)
A fast international delivery service provided by the global postal system.
It offers quicker delivery than regular international parcels and full tracking features.
Recommended for important documents or urgent items. (See Japan Post details)

3. Airmail Small Packet
For packages under 2kg.
Economical and quick delivery with tracking.
Ideal for small, lightweight items. (See Japan Post details)

4. Air Freight
For packages over 2kg.
Faster delivery suitable for medium to large-sized items, with basic tracking.
Delivery times vary by country. (See Japan Post details)

5. Sea Freight
Suitable for packages without urgent delivery requirements.
Longer delivery time, lower cost.
Recommended for bulk or large items. (See Japan Post details)

Comparison of delivery methods:

 (See Japan Post shipping method guide)

• Delivery Time
  Normally 3–10 business days (excluding holidays and customs clearance).
  Actual delivery time depends on the shipping method and local handling conditions.

1. Customers can check the shipping status using the tracking number provided in order details.

2. For assistance, please contact our customer service team.

• Notes
  Reasons for possible delays:

1. Flight delays

2. Local customs inspection

3. Unforeseeable situations beyond Cococara’s control

About Prohibited Items

We strive to provide safe and compliant international logistics.
Please review prohibited items regulations carefully. Violations may lead to return, destruction, or legal consequences.
※Prohibited item rules may vary by country.

• Common Prohibited Items

1. Dangerous and flammable items
(1) Lighters, aerosols, fireworks
(2) Alcohol, perfumes, ampoules, paints, strong acids/alkalis
(3) Kerosene stoves, compressed gas cylinders

2. Chemicals and batteries
(1) Lithium batteries, items containing lithium batteries
(2) Power banks, battery fluid-related items

3. Plants, animals, agricultural goods
(1) Live animals/plants
(2) Seeds, bulbs, dried/preserved flowers
(3) Edible rice (white rice, brown rice, etc.)
(4) Meat and meat products (jerky, instant noodles with meat, soup packs, etc.)

4. Weapons and contraband
(1) Firearms, replica guns, ammunition/parts
(2) Drugs, illegal substances
(3) Tobacco, e-cigarettes, accessories

5. High-value or special items
(1) Jewelry, precious metals, large sums of cash
(2) Counterfeit goods, infringing products
(3) Items prohibited by the laws of the destination country

※For questions, please contact our customer service.

(See Japan Post prohibited items regulations)

• Personal Import Regulations Reminder

According to customs regulations, violations may result in legal liability. Please comply:

1. Tablets/capsules: max 12 bottles per type (box/can/bag/pack), total not exceeding 36 bottles, original packaging, for personal use only

2. General food: for personal use only, total value under USD 1,000, weight under 6kg

※For questions, please contact our customer service.

(See Ministry of Health and Welfare Food and Drug Administration notices)。